Accessories-> (23)
Ethernet Routers (4)
Specials ...SHIPPING:
Q: How long does it take for me to receive my shipment once the parcel has been shipped?
A: It depends on a number of factors. Our usual method of shipping is by courier which has a delivery time of 1 to 7 business days from the shipping date. One unknown factor is if the parcel has to cross any international boarders where a parcel can be at customs for inspection. We can offer faster service just ask about the services available (additional costs may apply for faster service). If there are any holidays during the shipping period can cause delays. Disaster can cause shipping delays and it may take longer to receive a parcel, package or letter if sent in December.
Q: What is your shipping schedule? When do you send my parcel out?
A: It depends upon when we receive your order and how long it takes to clear your credit card if you used one. It may take up to 1-3 days to clear a credit card. Once the card is cleared then we try to ship the product out the next business day. If we need to order an item due to an out of stock situation the item we usually will ship within about 2 to 12 business days. If you are concerned about when your parcel will be shipped out please do not hesitate to ask and we will give you an estimate of the shipping time. In a worst case scenario if we are out of stock and a item cannot be reordered from our supplier because it has been discontinued we will contact you to let you know of the situation immediately.
Q: What is Regular Shipping?
A: Our standard shipping is by ground courier which has about 1-7 business day delivery period. For other forms of shipping please contact us for details.
Q: Where is my order? Where is my parcel?
A: Once we ship an order, delivery is in the hands of the carrier. If shipped via the ground courier once the order has been shipped wait 7 business days and if you haven't received the package please call or e-Mail.
Q: I am ordering from the United States are there any duties, brokerage fees or taxes?
A: There are no duties if the parcel is under the value of $200.00 US. If the parcel is over $200.00 US any fees, duties, brokerage fees or taxes will be the responsibility of the purchaser.
Q: Will you ship to another Country if it is different than the Billing Country?
A: We will not ship to a "Shipping Information" address which has a different Country than the "Billing Information" without verification.
Q: I can't find my Country in your Billing Information or Shipping Information will you ship to me anyways?
A: We do not ship to Countries not listed in the "Billing Information" or "Shipping Information".
Q: When is the best time to call?
A: Monday - Friday: Between 8:00 am - 4:00 pm Eastern Standard Time.
Q: What is Free Shipping?
Free shipping is for orders valued over $750.00 USD before taxes and discounts. Product will be sent by the least expensive method possible and may take longer than the 1-7 business days to receive.
Manufacturers Automation Inc.
1600 King Street North
P.O. Box 602
St. Jacobs, ON N0B 2N0
519-664-3300 Tel.
800-387-6268 Tel.
519-664-1600 Fax.
RETURNS:
Returned Merchandise: We accept products for return that are in an unused resellable condition. We do not pay for return shipping. We do not reimburse shipping charges. C.O.D.'s will not be accepted. A Return Material Authorization (RMA) number must be obtained before any item can be returned. Returned packages will not be accepted without the RMA number on the outside of the package. You have 30 days from the purchase of an item to return it. We accept no returns after 30 days.
There is a 25% restocking fee for all returned items.
If the item is Non-Defective, but for some reason it is unacceptable, i.e. box damaged during shipment, we will exchange or refund the item at our discretion. You would need to obtain a RMA number from us before you return the item.
Damage During Shipping: We cannot warranty any damage that occurs during shipping. All claims would need to be taken up with the carrier.
WE WILL NOT REFUND AN ITEM UNLESS THERE IS A RMA NUMBER.
NOTE: Specific return instructions will be given when you receive your RMA number. Please follow them to the letter.
